Get in Touch
ICD10Assist AI provides enterprise-grade clinical coding software for Australian healthcare organizations. Our team is available to assist with technical support, product inquiries, and partnership opportunities.
📧 General Support
For technical assistance, account questions, or general inquiries:
Email: support@icd10assistai.com
Response Time: Within 24 business hours
🏢 Sales & Partnerships
For enterprise licensing, healthcare organization partnerships, and bulk pricing:
Email: sales@icd10assistai.com
🔒 Privacy & Security
For privacy inquiries, data requests, or security concerns:
Email: privacy@icd10assistai.com
📍 Location
ICD10Assist AI Pty Ltd
New South Wales, Australia
ABN: [To be registered]
Frequently Asked Questions
What ICD-10 version does ICD10Assist AI support?
We support ICD-10-AM (Australian Modification) 12th Edition, ICD-10-GM (German Modification) 2025, and ICD-10-CM (US Clinical Modification). AR-DRG v11.0 is supported for Australian users.
Is ICD10Assist AI compatible with NSW Health systems?
Yes, ICD10Assist AI is designed for compatibility with Australian healthcare systems, including NSW Health. We support SMART on FHIR integration with major EHR systems.
How is my data protected?
We implement industry-standard security including encryption (TLS 1.3, AES-256), role-based access controls, and compliance with the Privacy Act 1988 and Australian Privacy Principles. See our Privacy Policy for details.
Can I trial ICD10Assist AI before purchasing?
Yes, we offer evaluation access for qualified healthcare organizations. Contact our sales team to arrange a demonstration and trial period.
What training is provided?
We provide comprehensive onboarding, documentation, and ongoing support for clinical coders and health information managers. Enterprise clients receive dedicated training sessions.
Business Hours
Our support team operates during Australian Eastern business hours:
- Monday - Friday: 9:00 AM - 5:00 PM AEST/AEDT
- Saturday - Sunday: Closed
- Public Holidays: Closed
Emergency security issues are monitored 24/7.